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How can we help you today?

Explore curated guides, real-time troubleshooting tips, and hands-on resources built to keep every conversation flowing.

Step-by-step playbooks

Master onboarding, tutoring sessions, and accountability tools.

Account security guidance

Keep your profile, billing, and progress safe with best practices.

Friendly support team

Message us anytime and get fast help from real specialists.

Popular starting points

Jump right into the topics that power up your learning experience and keep your account running smoothly.

Onboarding success playbook

Set intentional milestones for your first two weeks with Cher's Voice. This guide keeps you focused on momentum, not mechanics.

  1. Run the microphone and playback test to confirm audio clarity.
  2. Bookmark your daily practice slot and add reminders inside the dashboard.
  3. Enable instant corrections so you can learn from every exchange.
  4. Share progress with a mentor or accountability partner via weekly recap emails.
View progress tools

Voice performance tips

  • Use a quiet space and select the high clarity preset for sensitive microphones.
  • Keep your input levels between -6 dB and -3 dB to prevent distortion.
  • Replay transcripts on double speed to reinforce pronunciation patterns.
Explore detailed voice analytics

Account & billing essentials

Control your subscription in just a few clicks. Transparent pricing and flexible plans keep your practice sustainable.

Manage your membership

Upgrade, downgrade, or pause your plan directly from the dashboard. You'll keep access until the current billing cycle ends.

Open billing settings

Access receipts anytime

Head to the reports area to download invoices for reimbursements or tax statements in seconds.

View receipts

Secure payment methods

We partner with PCI-compliant processors and support major cards. Update expiring cards to avoid service interruptions.

Contact billing support

Make feedback work for you

Every correction is paired with actionable tips so you can immediately adjust pronunciation, grammar, and tone. Save your favorite responses and revisit them before each session.

Real-time

Instant prompts clarify mistakes in the moment, turning every slip into a coaching win.

Follow-up

After each conversation, review a summarized play-by-play with next-step assignments.

Reflection

Use saved transcripts to notice breakthroughs, tag tricky phrases, and make shareable highlights.

Resources

Platform status

All systems operational. Visit updates for scheduled maintenance.

Read status updates

Frequently asked questions

Answers to the questions we hear most from learners, teams, and parents.

How do I reset my password?

Use the Forgot Password link on the sign-in page. Enter your email and you'll receive a secure reset link within a few minutes.

Can I switch between language levels?

Yes! From your dashboard, choose a new level at any point. Your saved progress and goals will stay connected to your account.

What devices work best with Cher's Voice?

Any modern browser on desktop, tablet, or mobile works great. For the richest voice experience, we recommend Chrome or Edge on desktop.

Do you offer support for teams or classrooms?

We collaborate with schools and organizations to tailor content, analytics, and accountability. Contact our team and we'll design a program with you.

Still need help?

Our specialists are ready to jump into a live chat or schedule a walkthrough tailored to your goals.

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